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Shipping & Returns
Have an Tracking Number?

Your Order ID can be found in your order update email.

Estimate Total Delivery Time

Before your order is shipped, www.focalcases.com has to process your order and put all your items through its strict quality control tests. Because of this,Total Delivery Time is different to shipping time alone.

Total Delivery Time = Processing Time ( about 2-3 days, if you order more 10pcs, we need 1 or 2 weeks to make the bags for you) + Shipping Time

There are 1 main shipping methods to choose from:

EMS
Delivery speed: 7-15days.

We can ship to these countries, when the order has been disposed and shipped, we will inform you the tracking number by email. Then the customer can track status of the package by
The United States     The United Kingdom     Canada     Greece     Singapore     Spain     Cyprus     Norway    

United Arab Emirates     Qatar      Bulgaria     Australia     Denmark     Korea     Finland     Japan     Thailand    

Malaysia     Singapore     Philippines     Sweden     Hungary     Chile     France     Brazil     Danmark     Germany    

Sweden     United Arab Emirates     Turkey     Mexico    


You can also contact your local post office to get the updated information about your package.

Return Policy

In 14 days (from the day the goods is signed for /received), if you request returning the purchased item, it can be returned and refunded under the following conditions.

  • 1. The products should be sent back in original package, which means not being used (except tryout), worn, plastic
    removed, damaged, scratched or tampered with.
  • 2. All returns are at the customers' own cost.
  • 3. When we receive the products sent back intactly, we will deduct $20-40 shipping & Handing Cost for the time we sent it
    to you and then give you a refund.
  • 4. Please allow 10 days for the refund to arrive at your account.
  • 5. Please be noted that after 14 days we may not issue a refund, but exchange may be acceptable.
  • 6. Please note that refund does not apply to watches that have suffered physical damage caused by the Custom.
    If it is the case, exchange will be advisable.

Exchanges

In 14 days (from the day the goods is signed for /received), if you request returning the purchased item, it can be returned and refunded under the following conditions.

  • 1. The products should be sent back in original package, which means not being used (except tryout), worn, plastic
    removed, damaged, scratched or tampered with.
  • 2. All returns are at the customers' own cost.
  • 3. When we receive the products sent back intactly, we will deduct $20-40 shipping & Handing Cost for the time we sent it
    to you and then give you a refund.
  • 4. Please allow 10 days for the refund to arrive at your account.
  • 5. Please be noted that after 14 days we may not issue a refund, but exchange may be acceptable.
  • 6. Please note that refund does not apply to watches that have suffered physical damage caused by the Custom.
    If it is the case, exchange will be advisable.

No returns will be accepted without:

A prior e-mail stating the specific problem (Please wait until you hear back from us.)

If the products need to be sent back to us, please include the following information and we will email you our return details

  • Name
  • Address
  • Telephone
  • Detailed Description of the Problem
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